Grey Blending Terms and Conditions.
1. Consultation fee
The consultation fee of £100 is non-refundable under any circumstances. It is however deducted from the total transformation investment. This fee covers our initial 60 minute consultation, during which I will assess your hair, discuss your expectation, lifestyle and preferences, and develop a bespoke grey blending plan.
2. Transformation and payment terms
- Cooling-Off Period: You are entitled to a 14 day cooling-off period after making your first or full payment. If you decide to cancel your transformation within this period, you will receive a full refund, minus any administrative or processing fees.
- Cancellation Within 1 Month of First Appointment: Should you choose to cancel your transformation within one month of your first appointment, a refund will be provided, minus a fee of £500 and any applicable processing fees.
- Cancellation During Transformation: Once the transformation process has begun (i.e, once the first in-salon session is complete), no refund will be given for any reason.
- Hair Dye During Transformation: If you dye your hair during the transformation process without prior consultation, your transformation will be terminated, and no refund will be provided.
3. Payment schedule
The total investment for your transformation is: £3000
Payment must be made in full before the start of the transformation process, or as per any agreed instalment plan.
Any instalment plan will be clearly outlined before commencement of the service. Failure to meet payment deadlines will result in the cancellation of future appointments and any payments made up to that point will be non-refundable.
4. What's included in the transformation
The transformation typically spans 3-6 months.
Appointments may include:
- Personalised colour service (including bleach or toning)
- Blow dries.
- Hair cuts if required.
- All professional products used.
The number, frequency, and nature of the appointments are determined by professional judgment and tailored as your hair responds to the process.
5. Transformation journey and commitment
Each transformation is designed to suit your hair, lifestyle, and goals. At your first appointment we will agree on the plan and outcome.
Major changes mid-way (e.g, altering the colour direction) may void this agreement, and no refund will be issued.
Maintenance appointments are recommended every 3-9 months after the transformation.
6. Hair health and condition
Your hair's condition is crucial. If its is compromised by prior bleaching, heat or chemical damage, the transformation may be paused.
Colour will not be applied if you hair is not in a healthy state. Clients may be advised to carry out restoration treatments before beginning.
Severely damaged hair may limit the achievable results, integrity of your hair will always be the top priority.
7. Use of Photos and Videos
Photos/videos will be taken during your appointments to ensure continuity.
These may be used for marketing purposes.
8. Liability
I am not liable for delays or loss of service due to circumstances beyond my control, including but not limited to:
- Natural disasters.
- Illness or hospitalisation.
- Technical issues.
- Client unavailablity due to uncommunicated contact changes.
Every effort will be made to reschedule appropriately.
9. Client responsibility
Clients agree to:
- Follow the patch test procedure.
- Disclose any medical conditions, allergies, or sensitivities.
Failure to do so releases me from liability if issues arise during services.
10. Governing law
This contract is governed by the laws of England and Wales. Any disputes arising shall be resolved under the jurisdiction of these courts.
11. Severability
If any part of this contract is found to be invalid or unenforceable, the rest remains fully effective. Invalid parts will be replaced with provisions that reflect the original intent as closely as possible.
12. Changes to the contract
I may update the contract terms at any time. You will be notified of changes in writing. If you do not accept the new terms, service may be terminated.
13. GDPR and data protection
In accordance with the UK General Data Protection Regulation (GDPR), any personal data you share with me - including contact details, consultation notes and photos/videos - will be handled with strict confidentiality and used for the purpose outlined in this agreement.
Your data will be:
- Stored securely in password protected systems.
- Used only for the delivery of agreed services and marketing (if consented).
- Not shared with third parties unless legally required or with your explicit consent.
- Retained only for as long as necessary to fulfil the service or meet legal obligations.
You have the right to access, correct or request the deletion of your personal data at any time.
To do so, please email me.
By signing this contract, you acknowledge and consent to the use of your personal data as decribed.